AIR PASSENGER RIGHTS
Air Passenger Rights
Refly operates in accordance with Regulation (EC) No 261/2004, which sets out regulations concerning compensation and support for passengers facing flight disruptions. According to this EU regulation, you are eligible to compensation if your flight was delayed, cancelled or denied boarding.
- Our legals will get your compensation
- It's Free! We cover all costs
- 98% Success rate
Refly operates under the European Commission regulations
A limited portion of air travelers are informed about their entitlements, and a significant number lack the legal understanding required to seek compensation for flight delays. Even if they are aware of their rights, the process of convincing airlines to provide compensation can be challenging.
WHY Choose refly?
Refly helps you with:
Get your compensation if the airlines was responsible for your
flight disruption.
Get your compensation if the airlines was responsible for your flight disruption.
Delayed Flights
If your flight was late to arrive at the final destination by more than 3 hours, you are eliglible for a compensation.
Cancelled Flights
Your flight got canceled few days before your departure? Get a €600 compensation on top of your refund.
Denied Boarding
You're entitled to a guaranteed seat – denied boarding due to overbooking makes you eligible for compensation.
Unhelpful Airlines
The airline doesn’t respond to your claim? Our legal team will assist you and we will deal with the airlines around the world.
Delayed Flights
If your flight was late to arrive at the final destination by more than 3 hours, you are eliglible for a compensation.
Cancelled Flights
Your flight got canceled few days before your departure? Get a €600 compensation on top of your refund.
Denied Boarding
You're entitled to a guaranteed seat – denied boarding due to overbooking makes you eligible for compensation.
Unhelpful Airlines
The airline doesn’t respond to your claim? Our legal team will assist you and we will deal with the airlines around the world.
How much can you get when your flight is delayed by more than 3 hours, cancelled or overbooked?
Compensation for delayed, cancelled or overbooked flights varies based on flight distance, ranging from €250, €400, to €600. The amount increases with longer flight distances, ensuring appropriate compensation for passengers.
€250
If your flight distance was up to 1500 Km.
€400
If your flight distance was from 1500 Km to 3500 Km.
€600
If your flight distance was more than 3500 Km.
€250
If your flight distance was up to 1500 Km.
€400
If your flight distance was from 1500 Km to 3500 Km.
€600
If your flight distance was more than 3500 Km.
IT ONLY TAKES 2 MINUTES
How to get your compensation
in 3 easy steps:
Submit your claim
It only takes few minutes to find out the amount of your compensation.
We work for your rights
Our legals will work with the airlines and the authorities on your case.
Get your compensation
As soon as we win the case , you will get your money to your bank account.
Submit your claim
It only takes few minutes to find out the amount of your compensation.
We work for your rights
Our legals will work with the airlines and the authorities on your case.
Get your compensation
As soon as we win the case , you will get your money to your bank account.
Right to care when your flight is delayed by more than 2 hours, cancelled or overbooked
Under Regulation EC 261/2004, airlines are obligated to ensure your well-being during flight disruptions by providing
- Two free phone calls
- Email or free fax
- Free meals & drink
- Stay at hotel
- Transport
FAQ
In such a situation, you can expect the following:
- Receive a full refund of your ticket within 7 days from the incident.
- Be booked on the next available flight to your destination with similar terms.
- Opt for a later flight under comparable conditions.
- If you choose an alternative route and experience a waiting period, the airline must provide complimentary meals and beverages, allow you two free phone calls, provide access to email or a free fax service. If your wait extends overnight, you are entitled to free accommodation in a hotel, including transportation to/from the airport.
Certainly. The regulation applies to all passengers, regardless of their nationality, if they departed from any airport within the EU or arrived in the EU on an airline registered within the European Union.
EU law, specified in Regulation (EC) No. 261/2004, delineates the rights of air passengers and the responsibilities of airlines. This document provides guidelines on compensation and assistance to passengers in cases of denied boarding, flight cancellations, or significant delays.
