AIR PASSENGER RIGHTS
Denied boarding
Refly operates in accordance with Regulation (EC) No 261/2004, which sets out regulations concerning compensation and support for passengers facing flight delays. According to this EU regulation, you are eligible to compensation if you were denied to board.
- Our legals will get your compensation
- It's Free! We cover all costs
- 98% Success rate
When are you eligible to compensation for a denied boarding?
You qualify for compensation for a denied boarding if the following conditions are met:
You were Denied to board
You were unable to board the flight because the airline oversold tickets, resulting in more passengers than available seats on the plane.
The airline was responsible for the Denied Boarding
The airline is responsible for the denied boarding in case of internal issues.
How much in compensation can you receive for a cancelled flight?
Compensation for delayed flights varies based on flight distance, ranging from €250, €400, to €600. The amount increases with longer flight distances, ensuring appropriate compensation for passengers.
€250
If your flight distance was up to 1500 Km.
€400
If your flight distance was from 1500 Km to 3500 Km.
€600
If your flight distance was more than 3500 Km.
€250
If your flight distance was up to 1500 Km.
€400
If your flight distance was from 1500 Km to 3500 Km.
€600
If your flight distance was more than 3500 Km.
IT ONLY TAKES 2 MINUTES
How to get your compensation
in 3 easy steps:
Submit your claim
It only takes few minutes to find out the amount of your compensation.
We work for your rights
Our legals will work with the airlines and the authorities on your case.
Get your compensation
As soon as we win the case , you will get your money to your bank account.
Submit your claim
It only takes few minutes to find out the amount of your compensation.
We work for your rights
Our legals will work with the airlines and the authorities on your case.
Get your compensation
As soon as we win the case , you will get your money to your bank account.
FAQ
Certainly. Regardless of the passenger’s nationality, the regulation covers all travelers who either departed from any EU airport or arrived in the EU on an airline registered within the European Union.
Under Regulation (EC) 261/2004, if a passenger declines the alternative flight, accommodation, or provided food and beverages offered by the airline, the airline is not required to reimburse the tickets purchased by the passenger or cover any additional costs incurred due to refusing the airline’s assistance.
Nevertheless, the passenger can still pursue a flight compensation claim and seek a refund for the canceled flight.
The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.
If a passenger opts for an alternative flight in lieu of the canceled one, airlines can decrease the compensation by up to 50%, but only if the discrepancy between the intended arrival time and the actual arrival time at the destination is less than 3 hours.
The deadline for submitting a compensation claim for a canceled flight differs based on the country and the specific circumstances of the cancellation. It is advisable to file the claim promptly, as certain airlines might have their own deadlines.
